Teleperformance’s COTW volunteers practice Bayanihanin face of COVID-19

Manila, Philippines -- Employee-volunteers of Teleperformance Philippines from across the company’s 21 business sites were together in their mission to extend bayanihan to communities needing help. Through Citizen of the World (COTW) Foundation, the corporate social responsibility arm of Teleperformance, volunteers pooled their efforts and were able to distribute over P1 million worth of assistance to various beneficiaries.

TP employees’ bayanihandonations enabled the Foundation to purchase PPEs and other supplies amounting to over P500,000 donated to three major health institutions, namely, Philippine General Hospital (Luzon), Vicente Sotto Memorial Medical Center (Visayas), and Southern Philippines Medical Center (Mindanao).

Meanwhile, each family residing in the Teleperformance-Gawad Kalinga Village in Tanay, Rizal received one month’s worth of assorted grocery items. The grocery fundraising was supported by the entire Philippines leadership team with both their volunteer time and funds raised by leadership.

All in all, over P500,000 worth of grocery items were given to help alleviate the situation for the one hundred families in the village that was also built by COTW volunteers for the victims of Typhoon Ondoy.

COTW volunteers also responded to the call of its program partner-beneficiary Kythe Foundation, which cares for cancer-stricken kids and their families. Kythe hoped to alleviate some of the anxieties of their beneficiaries during this tough situation and COTW sponsored meals for 100 pediatric patients in different Kythe-affiliated hospitals.

Meanwhile, as a member of the Contact Center Association of the Philippines (CCAP), Teleperformance Philippines supported the association’s industry-wide donation drive to support Caritas Manila’s “Protect the Poor from COVID-19” program, which aims to assist poor families by providing them health and personal hygiene essentials, as well as food packs. TP sponsored 50 families with its donation.

“Nobody has had an easy time during this unprecedented crisis. But as Teleperformance Citizen of the World volunteers, we know that wherever we are, we can still do something to help someone in need,” Jeffrey Johnson, Senior Vice President of Human Capital Resource Management said.

The continuous outpouring of donations from volunteers is expected to reach another P1 million in the following weeks, and these will also be distributed immediately to communities in need.

“I can see that the concept of bayanihan is deeply rooted in the Teleperformance culture, so it is really easy for our volunteers to step up and help others. I am very proud to be part of this caring and generous team,” he said.

To learn more about Teleperformance Philippines and their various programs, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$6 billion, based on €1 = $1.12).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

This 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.

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